This website resume has been built with the following tools:
- Virtualization: Proxmox hypervisor, Linux virtual machine, Backup Jobs
- Operating Systems: Windows Server, Linux Server, TrueNas
- Container: docker container, docker compose, ERP with Web component
- Networking: pfSense firewall, Firewall rules, VLAN, ACL, NAT, LACP, Reverse Proxy
Professional Summary
I.T. Systems and Network Engineer with experience in implementation of Windows and Linux servers, network, virtualization, server maintenance and troubleshooting, VPN, dashboard and Software Monitoring creation for remote work, online database platform to provide dashboard visualization, platform for onsite information retrieval for projects, software monitoring tool. Technical projects until implementation and postproduction, follow up and adjustments.
Experience
I.T. Systems and Network Engineer
VIP Systems Inc
May 2023- Present
Redesign company's network
Led the migration and redesign of the entire network infrastructure, resulting in a dramatic 400% improvement in network performance and reducing downtime to under 1%
Virtualization Infrastructure Design
Architected and implemented hypervisors and virtual machines, optimizing resource utilization by over 40%
PBX Trunk Migration
Modernized telecommunication systems by migrating PBX trunks from analog to SIP, boosting efficiency and preparing the system for future scalability
I.T. Services and Troubleshooting
Troubleshoot diverse technical difficulties as they arise for both internal and external customers, including diagnosing Windows Servers, Linux Servers, Docker Containers, Network configuration such as VPN Connections, VLANs, Firewalls, IP PBX and others.
I.T. Support Specialist Tier 1
Telx computers
Nov 2021- Apr 2023
Professional Customer Service
Provide customers with professional customer service.
Troubleshooting Windows workstations and servers
Troubleshoot workstations, windows servers and follow up until resolution of tickets
Firewalls and VPN users
Configure users with their VPNs for remote access to office resources
Microsoft Office 365 and Google Workspace
Manage accounts in Office 365 and google workspace
Multimedia Manager
IDPMI Hollywood Church
June 2022- May 2024
Network Redesign
Redesign and migrate the network infrastructure, reducing network issues to less than 5%
Remote Work
Setup remote access to enable work from home
Presentation and Broadcast
Setup presentation and live stream software with multicamera support
Team Training
Train and lead team for live services and events
Education
Computer Science Bachelor's Degree
Universidad Dominicana O&M
Business Administration Master's Degree
Universidad Dominicana UNAPEC
Certifications
Comptia A+
Comptia Network+
Comptia I.T. Operations Specialist
Skills
Resourcefulness
Teamwork
Windows Servers
Firewalls, SDN, ACL, VPN
Linux and Docker
Google Workspace
Communication
Office 365
IP PBX
Scripting
Virtualization L1 and L2
Technical Projects